Terms and Conditions

Terms & Conditions

Last updated: December 2024

Service Terms and Conditions

Terms applicable to all Sign20 LLC services and contracts

Time for Acceptance of Agreement

This agreement and general terms must be signed and returned to Sign20 LLC within 5 days of the date or contract will be deemed null and void. The Agreement consists of both the contract and these general terms and conditions.

Right to Cancel

Customer has the right to cancel within 3 business days from the day of signature. Upon cancellation Sign20 LLC will bill the "CUSTOMER" inconvenience fee which includes fees for purchasing and returning materials, any design hours made to this point and visitations.

You are entering into a contract. If that contract is a result of or in connection with a salesman's direct contact with or call to you at your residence or business without your soliciting the contract or call, then you have a legal right to void the contract or sale by notifying us within three (3) business days from whichever of the following events occur last: The date of the transaction or the date you received this notice.

⚠️ Important: Cancellation after three (3) business days of acceptance of proposal will result in the customer paying a 30% handling fee of the total estimate.

Payment

Deposit of 50% of quote is required upon submission of this agreement. Final payment shall be upon completion of work. Any amount not paid when due shall bear interest from the due date until paid in full at 18%, or the maximum amount allowed by law.

Accepted Payment Methods

Card

Via Invoice Link
(3% fee)

Check

To "Sign20 LLC"
515 South Blvd Ste C, Baraboo, WI

Cash

Delivered by hand
to any employee

Note: All card, bank payments, and Klarna service charges are paid by the customer. In case of a refund, the customer doesn't receive the service charges back.

Excavation of Area

In the event that work you have contracted requires excavation of land, Sign20 LLC will notify Digger's Hotline to mark member utilities. Any non-member utility or other utility is not Sign20 LLC responsibility.

Permits and Inspections

If any permit and/or inspection is required by your governing municipality, Sign20 LLC will set and pay for all permits and/or inspections and the cost will be delivered to the customer.

Change Orders

Any extra work which is requested or required due to the condition of the building or building code changes shall be performed only after a written change order, "Addendum", is signed by the customer upon Sign20 LLC change order form, and delivered to Sign20 LLC accompanied by full payment for the change order if applicable. A change order may increase or decrease the price, provide for more or less time to complete work, for more or less materials or labor and other clauses.

Customer's Covenant of Non-Interference

Customer shall not attempt to direct workers on the site, exclude them from the site, demand work from them, remove the permit from the site, or interfere in any way with Sign20 LLC work.

⚠️ Important: If customer refuses to pay the final amount due, Sign20 LLC RESERVES the right to remove and relocate all unpaid project materials installed or delivered by Sign20 LLC.

Insurance

Customer's Insurance

Customer shall carry homeowners or business insurance in the full replacement value of all improvements on the property and public liability insurance.

Contractor's Insurance

Sign20 LLC shall carry insurance required by law and can provide proof within a business hour upon request. Sign20 LLC carries $2M Umbrella General Liability Insurance.

Default

In the event that either party defaults in performing any covenant hereof, the non-defaulting party shall deliver to the defaulting party a dated "notice of default," specifying the default and requesting the correction thereof. In the event it is not corrected within 20 days after receipt of said notice, the non-defaulting party shall have all remedies at law and in equity for said default. Sign20 LLC shall have the right to suspend or terminate its work(s), to retain all deposits then held, and to peacefully repossess all materials previously delivered or installed for which payment has not been made in full.

Act of God and Delays

In the event the completion of work is prevented or delayed due to damage or destruction of the building, fire, accident, vandalism, earth movement, hurricane, tornado, windstorm, theft, labor strikes, warfare, material shortage, delay of any governmental agency in issuing any required permit or certificate, or in performing inspections, litigation, or any act of God, then the completion of work shall be delayed until a later date and Sign20 LLC and customer shall sign a change order reflecting the same.

Notices

Any notice shall be sufficient if delivered to the address of the party given in the agreement, by hand or U.S. mail.

Time is of the Essence

Upon the receiving of the first check the work specified in this contract will be put into production as fast as possible.

Effective Date

This agreement becomes effective upon signature.

Severability

Any remaining provisions hereof shall remain in full force and effect.

Governing Law, Venue, Waiver of Jury Trial

This agreement is to be governed by the law of Wisconsin. Venue for any action other than a lien foreclosure may at Sign20 LLC option lie in its home county. The parties intentionally waive the right of a jury trial in any litigation arising under this agreement; the prevailing party shall recover its attorney fees and costs.

Entire Agreement

This is the entire agreement between Sign20 LLC and customer. There is no representation past or present, by Sign20 LLC or any person acting for Sign20 LLC, which does not appear herein. This agreement may not be amended except by a written change order or amendment executed and paid for as provided herein.

Customer Agrees

Customer agrees and understands that "Design hours" & "Installation hours" will be added at the end of the project as time may vary. Customer has the right to ask for an estimate of hours and refuse "Designs" or "Installation" which shall be requested upon signing this document.

Online Terms for Sign20.com

Terms applicable to online orders and website usage

1

Introduction

Welcome to Sign20.com, your trusted provider of custom-made and manufactured signs, stickers, banners, metal signs, monument signs, LED displays, yard signs, vehicle wrap vinyl, wallpaper, perforated windows, and more. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions.

2

User Registration

Users do not need to register an account to make a purchase. Users will provide their information upon checkout to complete their orders. Registration is only required for returning customers who wish to keep track of their receipts, bills, and order history. By registering, users agree to provide accurate and up-to-date information.

3

Payment Terms

Online Payments

Credit/debit cards, bank transactions, and pay-over-time options with Klarna. Customers are redirected to the payment service provider's secure website.

Physical Payments

Cash by hand or checks delivered to our shop or any Sign20 LLC employee or owner.

Online orders must be paid in full unless the customer contacts us via live chat, phone, or email to arrange alternative payment terms.

Note: All card, bank payments, and Klarna service charges are paid by the customer. In case of a refund, the customer doesn't receive the service charges back.

4

Shipping and Delivery

Pick Up

Customers can pick up their orders from our shop during business hours.

Local Shipping

Available within a 65-mile radius for a small fee. Delivery times vary based on product and destination.

US Shipping

We ship to 48 states in the US, excluding Alaska and Hawaii. Costs and delivery times vary by destination and order size.

5

Returns and Refunds

Due to the custom nature of our products, no returns or refunds are offered or accepted after one hour of payment. Customers may request a refund within one hour of payment, but they are responsible for covering all interest charges associated with the purchase. Refunds will not include service charges paid to third-party payment providers. In the unlikely event of a defect or error on our part, we will work with the customer to resolve the issue.

6

Privacy Policy

We take user privacy seriously. All credit card and sensitive user information are directly stored by the payment service providers we use. We do not store this sensitive information ourselves. We adhere to strict data protection regulations and ensure that all customer data is handled securely and confidentially.

7

Intellectual Property

All content, including photos, descriptions, and trademarks on Sign20.com, is protected by intellectual property laws. Competitors are not permitted to use our content without explicit permission. Unauthorized use of our intellectual property will be subject to legal action.

8

User Responsibilities

Customers are responsible for keeping track of their orders and maintaining communication with us until the order is fulfilled.

9

Dispute Resolution

We are committed to resolving any disputes with customers amicably. If an error occurs on our part, we will take the necessary steps to correct it and ensure the product meets the agreed-upon standards. Customers are encouraged to contact us promptly if any issues arise with their order.

10

Governing Law

These terms and conditions are governed by the laws of the United States, specifically the state of Wisconsin. Any legal disputes arising from the use of our platform or these terms will be resolved in the courts of Wisconsin.

11

Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Any changes will be communicated to users through our platform. Users will be eligible for the terms and conditions that were in effect when they made their order until receipt of their order.