Privacy Policy for Sign20 LLC

Your privacy is important to us. This policy explains how we handle your information.

Sign20 LLC ("Sign20," "we," "us," or "our") operates the website Sign20.com and provides custom signage services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Secure Data

Your information is protected with industry-standard security

No Data Selling

We never sell your personal information to third parties

Your Control

You have rights over your personal data

Information We Collect

1. Personal Information You Provide

We collect information you voluntarily provide when you use our website, place an order, create an account, contact us, or otherwise interact with our services:

Contact Information

Full name (first and last)
Email address
Phone number
Mailing/billing address
Shipping/delivery address

Business Information

Company/business name
Business address
Tax ID (if applicable)
Business contact details

Order Information

Product specifications
Design files and artwork
Order history
Project requirements

Communications

Customer service inquiries
Email correspondence
Phone call records
Live chat transcripts

2. Payment Information

Your Payment Data is Secure

We do NOT store credit card numbers, CVV codes, or complete payment card information on our servers. All payment processing is handled directly by our trusted third-party payment processors (including Stripe and Klarna). These processors are PCI-DSS compliant and maintain the highest security standards. We only retain transaction IDs and partial card information (last 4 digits) for order reference purposes.

3. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

IP Address

Your internet protocol address

Device Info

Browser type, OS, device type

Usage Data

Pages visited, time spent

Location

General geographic location

4. Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, social media platforms (if you interact with our social media pages), and publicly available sources. This information may be combined with other information we collect about you.

How We Use Your Information

We use the information we collect for the following legitimate business purposes:

Order Fulfillment

Process and fulfill your orders, manage payments, and arrange delivery or pickup of your custom signage products.

Customer Communication

Respond to your inquiries, provide customer support, send order updates, and communicate about your projects.

Account Management

Create and manage your account, maintain order history, and provide personalized experiences.

Service Improvement

Analyze usage patterns to improve our website, products, and services for better customer experience.

Fraud Prevention

Detect, prevent, and respond to fraud, unauthorized access, and other illegal activities.

Legal Compliance

Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

1

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors (Stripe, Klarna), shipping carriers (UPS, FedEx, USPS), cloud hosting providers, and customer service tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

2

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).

3

Protection of Rights

We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms of service, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

4

Business Transfers

If Sign20 LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5

With Your Consent

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Essential Cookies

Required for the website to function properly. These cannot be disabled and include session management, shopping cart functionality, and security features.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous information. We may use Google Analytics or similar services.

Functional Cookies

Remember your preferences and settings to provide enhanced features and personalization.

Marketing Cookies

Used to track visitors across websites to display relevant advertisements. You can opt out of these cookies.

Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, if you block or delete cookies, some features of our website may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

SSL/TLS encryption for data in transit

Secure, PCI-compliant payment processing

Regular security assessments

Limited employee access to personal data

Secure data backup procedures

Firewall and intrusion detection

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected users in the event of a data breach as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7 Years

Transaction Records

Order history, invoices, and payment records for tax and legal compliance

3 Years

Customer Accounts

Account information retained after last activity

90 Days

Website Logs

Server logs and analytics data

When your data is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal data at any time, subject to legal retention requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws (including CCPA for California residents and GDPR for EU residents):

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information, subject to legal exceptions.

Right to Portability

Receive your data in a structured, commonly used format.

Right to Opt-Out

Opt out of marketing communications and certain data processing.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To Exercise Your Rights:

Please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

contact@sign20.com 608-218-4003

Additional Information

Children's Privacy

Our website and services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Sign20 LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by our website.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for how DNT signals should be interpreted. At this time, our website does not respond to DNT signals, but you can manage your cookie preferences through your browser settings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (Note: We do not sell personal information)
Right to non-discrimination for exercising CCPA rights

To submit a CCPA request, please contact us at contact@sign20.com or call 608-218-4003.

International Users

Sign20 LLC is based in the United States, and our services are primarily directed to users in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

Changes & Contact Information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. For significant changes, we may provide additional notice, such as posting a notice on our website or sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sign20 LLC

515 South Blvd Ste C
Baraboo, WI 53913

608-218-4003

contact@sign20.com

For Privacy-Specific Inquiries